Does Bed Buddy have a warranty?

Warranty terms vary by model and by seller. Check the product page for your model and the paperwork that came with your wrap. If you cannot find it, Carex customer care can help, and it is useful to have your model number ready.

Can I use an HSA or FSA card?

Some listings state HSA or FSA eligibility, but it is not the same for every product. Check the product page and your plan's rules before you order.

Can I order in bulk or as gifts?

Orders are placed through Amazon, where quantity and gift options are shown at checkout. If you have a question about which wrap suits a gift, write to us.

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Contact

We're here to help you stay comfortable.

A product question, an order that needs attention, or a note for our team. Pick a door and we will point you the right way.

Get in touch

Three ways to reach us

Choose the one that matches your question and you will get to the right place faster.

Product & model questions

Heating times, care, and which model you own. Have the model number from your tag ready.

Carex customer care, the maker of Bed Buddy

Call 1-800-526-8051

Orders, shipping and returns

Handled by Amazon or the seller from your Amazon order page.

Opens Amazon in a new tab

Open your Amazon orders

Write to us

Questions about this website, our guides, or anything we can point you to.

We reply by email

[email protected]

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Send a message

Write to a real inbox

Tell us a little about your question and we will reply by email.

The model number from your tag. It starts with BBF.
Where you bought your wrap, if it is about an order.
What you were doing when the question came up.

If you have any questions or feedback, please reach out to our team

Model finder

Find your model number

It is printed on the caution tag that comes with your wrap and starts with BBF. Quote it when you write or call and we both know exactly which product you have.

Choose your product

Tap yours and the tag shows an example model number.

Examples only. Always follow the tag on your own wrap.

Read the full guide

Quick answers

Quick answers, one tap away

Most questions already have a guide. Jump straight to it.

How long to heatTimes depend on your model. Follow the tag on your wrap.Read the guide How to cleanKeep your wrap fresh the gentle way.Read the guide Smell & replacingWhy a wrap can smell, and when it is time for a new one.Read the guide Using it coldChill it in the freezer for flexible cold.Read the guide

FAQ

Questions we hear often

Returns, warranty, HSA and FSA, and ordering more than one.

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Returns and exchanges follow the policy of the seller you bought from on Amazon. Open your order from your Amazon order page to see the options for your purchase.

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Still stuck?

Still can't find your answer?

Browse our step-by-step guides on heating, care and model numbers, or find the right Bed Buddy on Amazon.

Shop the Bed Buddy Store on Amazon Browse the guides

Contact

We're here to help you stay comfortable.

A product question, an order that needs attention, or a note for our team. Pick a door and we will point you the right way.

Get in touch